Refund, Trade and Return Policy

At Cybersafe Innovations Ltd, we want you to be completely satisfied with your purchase of Ginger Slim. This policy outlines our refund, exchange, and return procedures to ensure a smooth and fair process for all customers.

1. 60-Day Money-Back Guarantee

We offer a comprehensive 60-day money-back guarantee on all Ginger Slim products. If you are not completely satisfied with your purchase for any reason, you may return the product within 60 days of the original purchase date for a full refund.

Guarantee Coverage

• Full refund of the purchase price (excluding shipping costs)
• No questions asked policy
• Applies to both opened and unopened products
• Valid for 60 days from the date of purchase

2. Return Process

How to Initiate a Return

1. Contact Us: Email our customer service team with your order number and reason for return
2. Return Authorization: We will provide you with a return authorization number and return instructions
3. Package the Product: Securely package the product(s) you wish to return
4. Ship the Return: Send the package to our designated return address
5. Refund Processing: Once we receive your return, we will process your refund within 5-7 business days

Return Requirements

• Products must be returned within 60 days of purchase
• Include your order number and return authorization number
• Products should be in their original packaging when possible
• Customer is responsible for return shipping costs unless the product was defective or damaged

3. Refund Processing

Refund Timeline

• Refunds are processed within 5-7 business days after we receive your returned product
• Refunds will be issued to the original payment method used for the purchase
• Credit card refunds may take 3-5 additional business days to appear on your statement
• PayPal refunds are typically processed immediately

Refund Amount

• Full purchase price of the product(s) returned
• Original shipping costs are non-refundable unless the product was defective or we made an error
• Return shipping costs are the customer's responsibility

4. Exchanges and Replacements

Product Exchanges

We do not offer direct product exchanges. If you wish to exchange a product for a different quantity or variant, please return the original product for a refund and place a new order for the desired product.

Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us immediately with photos of the damage
• We will provide a prepaid return label
• Replacement products will be sent at no additional cost
• If a replacement is not available, a full refund will be issued

5. Non-Returnable Items

The following items cannot be returned for health and safety reasons:

• Products that have been tampered with or altered
• Products returned after the 60-day return period
• Products without proper return authorization

6. International Returns

International customers may return products following the same 60-day guarantee policy. However:

• Customers are responsible for return shipping costs and any customs fees
• We recommend using a trackable shipping method
• Refunds will be processed in the original currency of purchase
• Currency conversion fees charged by banks are non-refundable

7. Contact Information for Returns

For all return-related inquiries, please contact us: